How can I contact Exomart?
You can email us at info@exomarts.com, where our customer service team will be happy to assist you with any inquiries or concerns.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing the order. Requests made after this time will be denied. However, you can return your order for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, STRIPE) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders between Monday and Friday, and orders are shipped the next day after processing. Typically, orders are processed within 1-3 business days. Please note we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars. However, you may be responsible for duties and taxes when your order arrives in your country. These fees are determined by your local customs office and are not covered by us. We are also not responsible for delays caused by customs. For further details, please contact your local customs office.
How do I return an item?
Please contact us at info@exomarts.com to initiate a return.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive merchandise that is incorrect, missing, or defective, please contact us at info@exomarts.com with your order number, photographs of the item(s), and any relevant details. We will resolve your case as soon as possible.
When will I receive my refund?
Refunds will be credited to your original payment method. If you paid via credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after the returned item is received or the cancellation request is processed. If you have not received your refund yet, please contact your bank or credit card company, as it may take additional time for the credit to post.